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PRODUCT SUPPORT

  1. What is the temperature range the wetsuit is suitable for?

    The upper temperature for the wetsuit is 24 degrees celsius, but the lowest temperature is based on personal comfort.

  2. Can I wear items from the triathlon apparel range for the full triathlon?

    All triathlon apparel garments are designed to be worn under the wetsuit for the swim, and to be quick drying during transition onto the bike and run. For a non-wetsuit event a swimskin can be worn over the tri suit, or a tri suit can be worn on it's own throughout the triathlon, but it needs to be chosen with the distance of the race in mind.

  3. How do I decide which wetsuit is best for my needs?

    Try our wetsuit finder to find out which wetsuit fulfils your needs best.

Orders

  1. Where is my nearest Orca stockist?

    Look for your nearest store here

  2. Why Hasn't My Order Arrived?

    If your order has not arrived within the timeframe specified on our Shipping Information page, try the following:

    • Click the tracking link on your dispatch confirmation email to see your order's status
    • Sign into your account to check we have your correct delivery address and contact details
    • If you were out at the time of delivery, the delivery driver will have left a card or give you a call to tell you where your parcel is
    • If you still can't find your parcel, please contact us, quoting your order number.
  3. Can I Cancel My Order?

    Unfortunately we are unable to cancel any orders once they have been placed. You can refuse the delivery or send the goods back to us for a full refund.

  4. Am I Able To Amend My Delivery Address?

    We are unable to change the delivery addresses for parcels once the order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won't apply to orders already placed.

Returns

  1. Have You Received My Returned Item(s)?

    We'll send you an email to let you know when we've received your item(s). If after 10 business days we haven't been in touch, please do contact us to double check.

  2. How Do I Return Something?

    You can return by post any item for a refund, within 30 days of receiving your original order. For further details, please check our Return information page.

Register

  1. Why Do I Need To Sign In?

    Not only will this make your checkout process speedier, you'll also benefit from the following:

    • When you sign in and register with our site for the first time you can create your account page which lists your contact info, delivery address and payment information. Once entered, your details will be securely stored so you don't have to enter them again when you make your next order.
    • If you sign in, you'll also be able to track an order's status, view your order history, or edit your account information at any time.
  2. I've Forgotten My Password - What Should I Do?

    If you are trying to sign in to your account but have forgotten your password, click on the link on the sign in page that says 'forgotten your password?' and we'll send you an email reminder.

Payment

  1. Which Forms Of Payment Do You Accept?

    We accept the following methods of payment:

    EU: Visa, Mastercard, Paypal.

    US: Paypal

    NZ: Paypal

    AUS: Paypal

  2. What Is A Security Code?

    The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

    How to find your CVV2 number:

    On the back of your card, where the signature strip is, you'll see some digits. The last three make up your CVV2 number. This CVV2 number is four digits on American Express cards, where it appears on the front of the card at the top right. If you cannot read your CVV2 number, please contact your card issuer.

  3. How Do I Use A Promotional Code?

    If you have a promotional code, you can enter this on the cart page which is the final page before you place your order. Please check the conditions of your code - if it does not work on your order, it may be because an item in your shopping bag is excluded from a promotion or that the code has expired.

Others

  1. I'm Having Technical Problems - What Should I Do?

    Contact us and we'll be happy to help.