Purchase terms and conditions

1- PURCHASE TERMS AND CONDITIONS

This contractual document shall govern the purchase of products and/or services at the website www.orca.com, managed by ORBEA UK LTD (hereinafter, the Service Provider), a company which belongs to Orbea S. Coop. Ltda.

The Service Provider, reserves the right to unilaterally modify the present ordering terms with no advance notice, without this affecting the goods or promotions that were acquired prior to the modification. Given that the present conditions may undergo changes, you should read them before making any purchase on this website.

By accepting this document, you state that:

• You have read and understood the clauses contained in it.
• You have the ability to purchase products and/or services.
• You agree to be bound by the terms and conditions set forth in it.

The terms and conditions set forth in this document shall be valid for an indefinite period of time and are applicable to all the purchases made at this website.

By entering this website and/or making purchases on it, you agree to be bound by the general terms of use published on it, which must be checked periodically for changes and/or updates.

With the purpose of guaranteeing the rights of users and consumers, these general terms are set forth in accordance with Spanish law, and in particular in Law 7/09, of 13 April, on General Contracting Conditions, Law 7/96, of 15 January, on Retail Commerce, the Civil Code, Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other applicable laws and their enforcement regulations.

Words with more than one meaning shall be understood according to the nature and purpose of the contract. The language of reference of this contractual document shall be that used to make the purchase on the website. These terms and conditions were originally written in Spanish and then translated into other languages. Should differences in meaning and/or interpretation arise between the different versions of this document, the meanings in the Spanish version shall prevail.

This website includes texts, graphics, images, videos, sounds, drawings, photographs and software, both royalty-free and protected by intellectual property rights. 

 

2- IDENTITY OF THE PARTIES

The Service Provider whose products and/or services are purchased by the user is ORBEA UK LTD, with registered office at Reading Road, Pangbourne, Reading, Berkshire, England RG8 7LY.

The user purchasing products and/or services at this website is a registered user, with an associated user ID (the user's email address) and password, which they shall be held solely responsible for, and liable for the truthfulness of the personal data provided to the Service Provider.

 

3- ACCESS TO THE WEBSITE

By accessing and using this website, you understand that the website owner shall not be held liable for the quality and speed of access. Likewise, the website owner shall be able to change the conditions of access or cancel access to the website, part of the website, or to the products and/or services on offer without prior notice, without being held responsible for the damages caused by the change in the conditions of access or the cancellation.

In purchase transactions, the required hardware and software shall be provided by the user. The website owner shall not be held liable for the functioning of this website or for the consequences of said functioning, nor shall it be responsible for the rights of use or the licenses associated with the use of the website.

Likewise, the website owner shall not be held liable for any anomaly or malfunctioning of this website, or for damages and/or lost data and software that may occur on the users' hardware or systems as the direct or indirect result of having accessed or attempted to access this website.

The website owner provides services for an indefinite period of time. Said services, however, can be suspended or canceled at any time without prior notice.

 

4- PURPOSE OF THE CONTRACT

This contractual document governs all purchase transactions between ORBEA UK LTD. and the user of this website, as of the moment the latter checks the corresponding box.

The purchase transaction entails the delivery of a specific product and/or service in exchange for the payment of a price that shall be published on this website.

 

5- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All the contents of this website, including, but not limited to, texts, graphics, images and designs, and the intellectual property rights associated with said contents, as well as all brands, trademarks and distinguishing features, are owned by the legal owners of the website or their legitimate owners. All rights are reserved with regard to them. All the contents of this website are protected by intellectual and industrial property laws, having been registered in the relevant public records.

No part of this website may be reproduced, in whole or in any part, in any form or by any means (electronic, mechanical, photocopy or any other method) or be disseminated, made public or distributed without written permission from the Service Provider or the legitimate content owners. Any unauthorized use shall be considered as a serious breach of intellectual and industrial property rights.

Access to this website does not entitle users to intellectual or industrial property rights, or to ownership of the website contents.

The website owner shall not be held liable for the damages caused by the use of the website contents by users, or for the offenses committed by said users when browsing this website.

To send your comments on compliance with intellectual or industrial property laws, or on the contents of this website, you can write an email to: info@orca.com.

 

6- ORDERING PROCESS

In order to purchase the products and/or services offered on this website, you must be a registered user with an account at www.orca.com.

You must only register once. Our website is a consumer orientated website, so you must register as a person and not as a company. To do so, you will need an e-mail address and a personal password.

In order to place orders on this website, you must be 18 years of age or older. If the user placing the order is underage, his/her parent(s) and/or guardian(s) shall take responsibility for the transaction.

In order to create a user's account, you must enter the required personal information of your own free will and agree to the general terms of purchase. Registered users have access to restricted-access areas and services, and they can buy the products and/or services offered on this website.

In order to become a registered user, you must select a user ID (your email address) a password, and introduce some personal information: name, second name, country, date of birth and gender. You should also undertake to use said user ID and password responsibly, without disclosing them to third parties and informing the Service Provider of their loss or theft so that they are immediately blocked.

You must also ensure that your user ID (your email address) and password are kept confidential. The user's failure to handle personal information confidentially shall not entail liabilities for the Service Provider.

You can change your password at any time, following the instructions on the website. Clicking in, “Did you forget your password?” by filling your email you will receive an email with a link to create a new password.

The Service Provider reserves the right to block or deny access to users with outstanding payments and to users committing fraud or making improper uses of the website services. In addition, the Service Provider is entitled to block access and use of this website if necessary for security reasons.

The Service Provider shall be entitled to hold users responsible for misuses of this website resulting in damage to third parties and for introducing, generating or housing on the website viruses or malware that could corrupting the website contents, affecting website functioning, or damaging the software, hardware or systems of other website users, third parties and/or the Service Provider.

The Service Provider shall be entitled to redirect claims, compensation payments, fines or administrative sanctions to the users of this website for which they are directly or indirectly responsible.

The Service Provider complies with the personal data provisions in the regulations in force, in particular, in the Enforcement Regulations of Organic Law 15/1999, taking all the technical measures required to avoid the loss, misuse, damage, unauthorized access and theft of the personal information entered by users. However, users should be aware that no security measures are completely secure on the Internet.

In compliance with Article 27 of Organic Spanish Law 34/2002, on Information Society Services and E-Commerce, after creating your user's account you must follow these steps to place an order:

• Choose your product(s) and/or service(s).
• Select the product and add it to your shopping cart. Continue shopping or proceed to checkout.
• Once your order is complete, enter the required information so that we can process your order.
• Indicate the shipping address and other information necessary to properly manage your order.
• The sales tax amount will be calculated in the order summary.
• Select your method of payment: credit card, debit card or PayPal.
• Accept the Terms & Conditions
• Confirm your order.
• You will then receive a confirmation email with all the details of your purchase.

After completing your purchase, you can go to your account and review any of your orders in the section “my orders”, where you will find the following information:

• Item.
• Item details.
• Quantity.
• Item(s) sub-total.
• Price.
• Total purchase price.
• Tax amount.

 

7- ORDER CANCELLATION

Prior to its delivery you will be entitled to cancel one or more of the articles included in your purchase order, you will select each of the items you would like to cancel by marking each product cancellation box and then confirm by clicking the cancellation button.

We will proceed to issue a refund, using the same method that you used for payment.

 

8- ORDER DELIVERY

Your order will be delivered to the shipping address you provided. The Service Provider shall not be held liable for delivery failures resulting from inaccurate, incomplete or untruthful data as entered by the user, or for those orders not delivered due to circumstances beyond the company's control.

The Service Provider takes all the measures to meet delivery times or, if this is not possible, to deliver orders as soon as possible, disclaiming all liability in this respect.

We will notify you of any delay in your order. However, to the extent permitted by law, we accept no responsibility for losses, costs, damages or fees resulting from such a delay.

 

9- STOCK

All orders are subject to stock availability. If the item(s) you bought are not available or cannot be supplied, you will be notified as soon as possible, so you can change or cancel your order.

 

10- PAYMENT INFORMATION

You can pay for your order using credit card, debit card, or PayPal credit. Select your method of payment before placing your order, when the relevant screen is shown.

After filling in your personal information to place the order, you will be able to pay for your order online, with the method of payment you selected. All the authorized forms of payment are safe, protecting the privacy of personal information in data transmission and offering securing transactions that ensure confidentiality and adequate data handling.

You will be asked to enter your credit card information alongside with certain personal information, such as your name and zip code.

If the transaction is approved, you will get a confirmation message by email, indicating that your order is being processed.

 

11- ITEM PRICE AND PRICE VALIDITY

The prices charged for UK purchases will be those published on the website for each item. They will be automatically applied during the ordering process. The Service Provider reserves the right to change the prices shown on the website without prior notice. In the event of pricing mistakes, we will let you know as soon as possible so that you can confirm or cancel your order. If you fail to be informed of the wrong price, your order will be canceled and you will get a full refund. However, the Service Provider is under no obligation to deliver the item(s) at an incorrect, lower, price, even when the confirmation email has been sent.

When you make your payment to the Service Provider, an invoice will be issued in the name of the registered user who placed the order and will be emailed after the purchase order has been completed.

For information about your order, you can contact us by email at info@orca.com. Indicate your order number as shown in the order confirmation email.

The prices shown on this website do not include customs duties, fees or taxes. Orders may be subject to import taxes, customs duties and fees levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; the Service Provider has no control over these charges and cannot predict what they may be.

 

12- SHIPPING RATES

Shipping rates vary depending on the country of delivery and the items purchased. You can check shipping rates in the “Shipping” section of the shopping guide.

 

13- EXCHANGES AND RETURNS

Discounted products and looks available for purchase as a completed look must be returned as a whole. We reserve the right to refuse a full-price refund if looks are not returned in their entirety and in proper condition.  You may return the product within fourteen (14) calendar days of receipt. Returns will only be accepted if the product is in the same condition as it was delivered, unused, with its original packaging materials and labels, and accompanied by any related accessory.

To return a product, follow the instructions specified below.

Once the product has been shipped, you can access your account and review any of your orders in the section “my orders”, where you will be entitled to return one or more of the articles included in your purchase order, you will mark each of the items you would like to return and then, confirm by clicking the return button.

We will send you an email including a return authorization number that you must place visible outside the package where you will be returning the goods.

Returns will only be accepted by ORBEA UK LTD if shipping and handling fees have been paid. Consumers and users are responsible for the direct costs associated with returning the items. If the consumer or user has expressly selected a delivery method that is not the least expensive ordinary delivery method, the Service Provider will not be required to refund the resulting additional costs.

Once we receive the product and we confirm that it is in the same condition as when it was delivered, unused, with its original packaging materials and labels, and accompanied by any related accessories, we will proceed to issue a refund, including shipping costs, using the same method that you used for payment.

Wrong items

If you happen to receive an item that is not what you ordered, please write to info@orca.com

To exchange a product

Products can only be returned for a refund. If you need a different size or color, or wish to purchase other alternative products, you must place a new order.

 

14- RIGHT OF WITHDRAWAL

You can exercise your right of withdrawal from this transaction without justification within fourteen (14) calendar days of order delivery to you or a third party on your behalf (other than the carrier).

In order to exercise your right of withdrawal, you must contact ORBEA UK LTD, with registered office at Reading Road, Pangbourne, Reading, Berkshire, England RG8 7LY, and make an unequivocal statement in this regard (by letter, fax, email, etc.). You can fill in the withdrawal form below, but the use of the form is not mandatory (link to the withdrawal form).

If you want to return an item(s) from your order, you must have a claim number. Please contact the online customer service by writing to info@orca.com.

To exercise your right of withdrawal, you just have to communicate your decision to do so within the stipulated time.

Consequences of withdrawal

If you decide to exercise your right of withdrawal, we will refund all payments received, including the delivery costs (with the exception of the additional expenses that result from your selection of a shipping method that is not the least expensive ordinary shipping method that we offer) as quickly as possible, and within 14 calendar days of the date you notified us of your decision to withdraw from the present contract. We will proceed to issue said refund, using the same payment method you used for the original transaction; in any event, you shall not be liable for any expense as the result of the refund. We are entitled to keep your refund until we have received the items or until you have presented proof of their return, whichever happens first.

You must return or directly deliver the items to us as quickly as possible and within 14 calendar days of notifying us of your decision to withdraw from the contract. This condition is deemed to have been met if you return the goods before the end of the stipulated period.

You are responsible for the direct costs of returning the items.

The product must be returned in its complete original packaging, with labels and any related accessory and in perfect condition. You will only be responsible for the reduction in the value of the items as the result of any handling other than that which is necessary to determine the nature, characteristics and working condition of the items.

In spite of the above, the Service Provider may consider, in accordance with current legislation, that users buying customized items or items made according to personal specifications have no right to withdraw from this contract.

For any questions about returning customized items purchased at www.orca.com, you can contact us by writing to info@orca.com.

The Service Provider reserves the right to question your reason for return. No refunds will be made for damaged items.

If your return does not meet the terms stipulated terms, you will have no right to receive a refund in any amount and will have a period of fourteen (14) days to request their collection.

In case of defective item returns, you will get a full refund, including shipping costs.

The amount paid will always be refunded using the same method used to pay for the item(s).

 

15- DAMAGED OR FAULTY ITEMS

Orca only sells products in mint condition. However, if you happen to receive a defective or faulty item(s), indicate this on the delivery slip and inform the courier at delivery. Then write to info@orca.com, indicating your order number and describing the fault or defect in your item(s). A specific, reasonably detailed explanation of the damage to the product is required.

 

16- PERSONAL DATA PROTECTION POLICY

In compliance with Organic Law 15/1999, of 13 December, on Personal Data Protection, you are hereby informed that the personal information you enter on this website shall be handled confidentially and stored in a database duly registered with the Spanish Data Protection Agency. Said personal information shall be used to process your order and to send you newsletters and updates related to the Orca brand.

Users are required to keep their personal data up to date, informing of changes, and to enter data that are truthful and complete. You can exercise your right to access, change, cancel or oppose your personal data at any time by writing to the Service Provider at the address above.

 

17- LINKS

The Service Provider shall accept no responsibility for external links on this website to sites of third parties, or for the information contained in them. Users shall be solely responsible for accessing said sites in accordance with their own terms of use.

The Service Provider reserves the right to remove any links directing to illegal sites or contents affecting the property or the rights of third parties as soon as it learns of them.

The contents of this website cannot be used to promote, contract or disseminate advertising information belonging to third parties without the Service Provider's consent, or to send information or advertisements, even if they are free to use.

The links or hyperlinks to this website included on third-party websites shall direct to the full website as it stands rather than to versions containing, directly or indirectly, false, inaccurate or misleading statements, or leading to unfair or illegal actions against the Service Provider.

The Service Provider shall not be held liable for the reliability or the speed of the hyperlinks on this website redirecting to other websites. The Service Provider cannot ensure the adequate functioning of said links or be responsible for the contents or services they give access to, or for the adequate functioning of the sites they redirect to.

 

18- APPLICABLE WARRANTIES

The warranty of the items sold on this website is offered in compliance with the provisions and criteria set forth in Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other complementary laws. SPANISH LAW

 

19- NULLIFICATION AND VOIDABILITY

In the event that any of the clauses in this contractual document is rendered null and void, invalid or ineffective, in whole or in part, this shall not affect the other clauses, which shall continue to be binding on both the Service Provider and the user. In the event that either of the parties (Service Provider or user) decides not to call for compliance with any one of the clauses in this policy, this shall not affect the other clauses or the general agreement, nor does it entail rights for the other party.

 

20- APPLICABLE LAW AND JURISDICTION

The terms and conditions in this policy shall be governed by Spanish law with regard to those aspects that are not explicitly dealt with in this document. Should disputes arise between the Service Provider and the user during the transaction, they shall be resolved by the courts in the user's place of residence.