Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€
Orca Member Benefits
14-Day Return Policy
Free delivery on orders over 100€

Cancellations and returns

Cancelling an order

You may cancel items in your order provided that they have not yet been shipped. To cancel one or more items go to "Orders" in your account and click on the "See Details" link for the order that you wish to cancel. Once you have opened the order, select each item that you wish to cancel and click the "Cancel Items Selected" button. Then indicate the reason for cancellation and confirm cancellation.

Once you have completed the cancellation process we will refund you using the same method that you used to make payment. Refunds are made in 4 to 7 days as from the time of cancellation.

Terms and conditions for returns

You have 14 days to return the item as from its delivery. The item must be in the same condition in which it was handed over to you, unused and with its original packaging and labels. The customer is responsible for covering the return shipping costs.

To return an item, follow the instructions below:

  • In your account you can open any of the orders in the "Orders" section and return one or more items from them. You may only ask to return items whose status is marked as "Sent".

  • Mark the items that you wish to return and confirm by clicking on "Return Items Selected".

  • You will receive an email indicating a return authorisation number. You should cut out the rectangular box containing the return number and stick it in a prominent place on the outside of the box.

  • The amounts paid for the products returned will be refunded in 4-7 days, including the shipping costs incurred in the initial order.

Items damaged in transit

If you find on receiving your order that the packaging is damaged in any way, please indicate the problem on the delivery note provided by the carrier (e.g. "package damaged"), return the box unopened to the carrier and immediately report the incident to our customer service team by emailing us at info@orca.com.

If the wrong item is delivered

If you receive an item that you did not order, please email us at info@orca.com.

Exchanging a product

Products can only be returned in exchange for a refund. If you need a different size or color, or wish to acquire alternative products, you must place a new order.

Returning a look

Discounted products and looks available for purchase as a completed look must be returned as a whole. We reserve the right to refuse a full-price refund if looks are not returned in their entirety and in proper condition.

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Find your size

We help you to know the size of your ORCA wetsuit. Tell us the following information.

Chest
Height
Weight
Chest
Height
Weight

How to measure yourself

For best results, take your measurements with no clothing on

Place the measuring tape over the widest part of your chest.

Hold one end of the measuring tape in place and circle your chest, keeping the tape straight, until the tape reaches your starting point.

Get a book, a hand mirror and a pencil.

Take off your shoes and anything you wear on your head.

Look for a level surface to stand on with a smooth wall behind you.

Stand in front of the wall with your feet together.

Balance the book on your head and press it against the wall. Use the mirror to check that it is in a horizontal position and well centered. Mark the position of the top of your head on the wall with pencil.

Once the mark is made, step away and use a measuring tape to measure the distance from the ground to the mark you just made with pencil.

Step on the scale, without clothes or accessories, and write down your weight.

Find your size