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Return policy

EXCHANGES AND RETURNS

You may return the product within fourteen (14) calendar days of receipt. Returns will only be accepted if the product is in the same condition as it was delivered, unused, with its original packaging materials and labels, and accompanied by any related accessory.

To return a product, follow the instructions specified below:

Once the product has been shipped, you can access your account and review any of your orders in the section “my orders”, where you will be entitled to cancel one or more of the articles included in your purchase order, you will mark each of the items you would like to return and then, confirm by clicking the return button.

We will send you an email including a return authorization number that you must place visible outside the package where you will be returning the goods.

Returns will only be accepted by Orbea USA LLC if shipping and handling fees have been paid. Consumers and users are responsible for the direct costs associated with returning the items. If the consumer or user has expressly selected a delivery method that is not the least expensive ordinary delivery method, the Service Provider will not be required to refund the resulting additional costs.

Once we receive the product and we confirm that it is in the same condition as when it was delivered, unused, with its original packaging materials and labels, and accompanied by any related accessories, we will proceed to issue a refund, excluding shipping costs using the same method that you used for payment.

WRONG ITEMS

If you happen to receive an item that is not what you ordered, please write to infous@orca.com

TO EXCHANGE A PRODUCT

Products can only be returned for a refund. If you need a different size or color, or wish to purchase other alternative products, you must place a new order.

RESULTS OF WITHDRAWAL

If you decide to exercise your right of withdrawal, the Service Provider is entitled to keep your refund until you return the item(s) or show proof of return, whichever occurs first.

In order to exercise your right of withdrawal, you must contact ORBEA USA LLC, with registered office at, 700W Broadway St, North Little Rock AR-72114, U.S.A and make an unequivocal statement in this regard (by letter, fax, email, etc.).

You can fill in the withdrawal form below, but the use of the form is not mandatory (link to the withdrawal form).

The item(s) must be returned in due time, within fourteen (14) days at most of informing of your decision to withdraw from this contract. If the item(s) are returned before the stipulated time, you will be considered to have met this requirement.

Shipping fees for returned items must be paid by the user. Item(s) must be returned in resellable condition, in the original packaging with tag attached, and with all their original parts and accessories. The user is required to show proof of return.

In spite of the above, the Service Provider may consider, in accordance with the regulations in force, that users buying customized items or items made according to personal specifications have no right to withdraw from this contract.

If your returned item(s) do not meet the terms in our return policy, no refund will be made and the item(s) will be sent back to you with collect payment for shipping.

The Service Provider reserves the right to question your reason for return. No refunds will be made for damaged items.

In case of defective item returns, you will get a full refund, including shipping costs.

DAMAGED OR FAULTY ITEMS

All the products sold at orca.com are in perfect condition. However, if you happen to receive a defective or faulty item(s), indicate this on the delivery slip and inform the courier at delivery. Then write to returns@orca.com indicating your order number and describing the fault or defect in your item(s).

APPLICABLE WARRANTY

The warranty of the items sold on this website is offered in compliance with the provisions and criteria set forth in Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other relevant laws and the associated enforcement regulations.