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Return policy

You can exercise your right of withdrawal from this transaction without justification within thirty (30) calendar days of order delivery to you or a third party on your behalf other than the carrier.

If it is not exercised within this period, said right expires.

In order to exercise your right of withdrawal, you must contact Orbea, S. Coop., with registered office at Polígono Industrial Goitondo, 48269 Mallabia (Bizkaia), Spain, and make an unequivocal statement in this regard (letter, fax, email, etc.). Alternatively, you can fill in the withdrawal form below. The use of the form is not mandatory.

Return form EU (pdf)Return form US (pdf)

To exercise your right of withdrawal, you just have to communicate your decision to do so within the stipulated time.

RESULTS OF WITHDRAWAL

If you decide to exercise your right of withdrawal, the Service Provider is entitled to keep your refund until you return the item(s) or show proof of return, whichever occurs first.

The item(s) must be returned in due time, within fourteen (14) days at most of informing of your decision to withdraw from this contract. If the item(s) are returned before the stipulated time, you will be considered to have met this requirement.

Shipping fees for returned items must be paid by the user. Item(s) must be returned in resellable condition, in the original packaging with tag attached, and with all their original parts and accessories. The user is required to show proof of return.

In spite of the above, the Service Provider may consider, in accordance with the regulations in force, that users buying customized items or items made according to personal specifications have no right to withdraw from this contract.

If your returned item(s) do not meet the terms in our return policy, no refund will be made and the item(s) will be sent back to you with collect payment for shipping.

The Service Provider reserves the right to question your reason for return. No refunds will be made for damaged items.

In case of defective item returns, you will get a full refund, including shipping costs.

DAMAGED OR FAULTY ITEMS

All the products sold at orca.com are in perfect condition. However, if you happen to receive a defective or faulty item(s), indicate this on the delivery slip and inform the courier at delivery. Then write to returns@orca.com indicating your order number and describing the fault or defect in your item(s).

APPLICABLE WARRANTY

The warranty of the items sold on this website is offered in compliance with the provisions and criteria set forth in Royal Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Users and Consumers, and other relevant laws and the associated enforcement regulations.