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ORDERING PROCESS

Orders can be placed in English.

In order to purchase the products and/or services offered on this website, you must be a registered user with an account at orca.com.

In order to place orders on this website, you must be 18 years old or over. If the user placing the order is under age, their parent/s and/or guardian/s shall take responsibility for the transaction.

In order to create a user's account, you must enter the required personal information of your own free will and agree to the general terms of purchase. Registered users have access to restricted-access areas and services, and they can buy the products and/or services offered on this website.

In order to become a registered user, you must select a user ID (your email address) and a password. You must also undertake to use said user ID and password responsibly, without disclosing them to third parties and informing the Service Provider of their loss or theft so that they are immediately blocked.

 

You must also ensure that your user ID (your email address) and password are kept confidential. The user's failure to handle personal information confidentially shall not entail liabilities for the Service Provider.

You can change your password at any time, following the instructions on the website. When you create a new password, the replaced password shall no longer be valid to identify you as a user.

The Service Provider reserves the right to block or deny access to users with outstanding payments and to users committing fraud or making improper uses of the website services. In addition, the Service Provider is entitled to block access and use of this website if necessary for security reasons.

The Service Provider shall be entitled to hold users responsible for misuses of this website resulting in damage to third parties or introducing malware, corrupting the website contents, affecting website functioning, or damaging other users' software or hardware.

The Service Provider shall be entitled to redirect claims, compensation payments, fines or administrative sanctions to the users of this website when said claims, payments, fines or sanctions are the result of improper use of this website.

The Service Provider complies with the personal data provisions in the regulations in force, in particular, in the Enforcement Regulations of Organic Law 15/1999, taking all the technical measures required to avoid the loss, misuse, damage, unauthorized access and theft of the personal information entered by users. However, users should be aware that no security measures are completely secure on the Internet.

In compliance with Organic Law 34/2002, on Information Society Services and E-Commerce, after creating your user's account you must follow these steps to place an order:

 

 

After adding the selected products to your shopping cart, you can go to your order summary under Your orders, where you will find the following information:

 

 

ORDER DELIVERY

Your order will be delivered to the address you indicate us. The Service Provider shall not be held liable for delivery failures resulting from inaccurate, incomplete or untruthful data as entered by the user, nor for those orders not delivered due to circumstances beyond the company's control.

The Service Provider takes all the measures to meet delivery times or, if this were not possible, to deliver orders as soon as possible, disclaiming all liability in this respect.

STOCK

All orders are subject to stock availability. If the item(s) you bought are not available or cannot be supplied, you will receive a message to change or cancel your order.

PAYMENT INFORMATION

You can pay for your order using a credit card (Visa, MasterCard or American Express), a debit card (4B, Maestro or Visa Electron), or PayPal credit. Select your method of payment before placing your order, when the relevant screen is shown.

After filling in your personal and shipping information, you will be able to pay for your order online, with the method of payment you selected. All the authorized forms of payment are safe, protecting the privacy of personal information in data transmission and offering securing transactions that ensure confidentiality and adequate data handling.

You will be asked to enter your credit card information alongside such personal data as your name and surname(s) and/or your ID number.

If the transaction is approved, you will get a confirmation message by email, indicating that your order is being processed.

ITEM PRICE AND PRICE VALIDITY

The prices shown for each item include VAT and appear in the proper currency for each country. Unless otherwise stated, item prices do not include shipping rates. Shipping rates are added to your order before you are asked to make your payment.

The prices shown on this website do not include customs duties, fees or taxes. Orders may be subject to import taxes, customs duties and fees levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; the Service Provider has no control over these charges and cannot predict what they may be.

The prices charged will be those published on the website for each item. They will be automatically applied during the ordering process. The Service Provider reserves the right to change the prices shown on the website without prior notice. In the event of pricing mistakes, we will let you know as soon as possible so that you can confirm or cancel your order. If you fail to be informed of the wrong price, your order will be canceled and you will get a full refund. However, the Service Provider is under no obligation to deliver the item(s) at an incorrect, lower, price, even when the confirmation email has been sent.

When you make your payment to the Service Provider, an invoice will be issued in the name of the registered user who placed the order. The invoice will be sent with your order.

For information on order status, you can contact the Service Provider's customer service by email at info@orca.com. Indicate your order number as shown in the order confirmation email in the subject of your email.